Motivación laboral en las organizaciones: una revisión sistemática delos factores estratégicos que impulsan el desempeño empresarial
Autores/as
-
J. Lemos-Agüero
Universidad de Buenos Aires
https://orcid.org/0009-0008-2193-5952
DOI:
https://doi.org/10.69507/Palabras clave:
Desempeño, Motivación labora, Motivación extrínseca, Motivación intrínseca, Satisfacción laboralResumen
El presente estudio tuvo como objetivo analizar y sintetizar la evidencia científica sobre la motivación laboral en las empresas durante el periodo 2015–2024. Se ejecutó una revisión sistemática siguiendo las directrices PRISMA. La indagación se efectuó en las bases de datos Scopus y Web of Science, mediante ecuaciones booleanas en inglés y español. Se identificaron 995 registros, de los cuales, tras emplear criterios de inclusión y exclusión, se seleccionaron 50 estudios para el análisis final. Los resultados evidencian que la motivación laboral se relaciona positivamente con el desempeño, la satisfacción laboral y el compromiso organizacional. Asimismo, se identifica una predominancia de estudios de tipo transversal y un mayor énfasis en la motivación intrínseca como factor clave para el rendimiento laboral. Se concluye que las organizaciones deben diseñar estrategias de motivación adaptadas a su contexto, priorizando el fortalecimiento de motivadores intrínsecos y complementándolos con incentivos extrínsecos, con el fin de optimizar el desempeño y bienestar de los colaboradores.
Descargas
Referencias
Andersen, J. A. (2018). Managers’ motivation profiles: Measurement and application. Sage Open, 8(2), 2158244018771732. https://doi.org/10.1177/2158244018771732
Anxo, D., & Ericson, T. (2023). Senior citizens’ intrinsic and extrinsic work motivation. International Journal of Manpower, 44(9), 216–236. https://doi.org/10.1108/IJM-12-2022-0578
Banihashemi, S. A., & Khalilzadeh, M. (2022). Assessing employees’ job motivation using BWM method and fuzzy goal programming: A case study of a petrochemical company. International Journal of Energy Sector Management, 16(6), 1259–1280. https://doi.org/10.1108/IJESM-03-2021-0026
Basińska, B. A. (2021). Work motivation profiles and work performance in a group of corporate employees: A two-step cluster analysis. Roczniki Psychologiczne, 23(3), 227–245. https://doi.org/10.18290/rpsych20233-3
Bieńkowska, A., & Ignacek-Kuźnicka, B. (2020). Influence of knowledge workers’ work motivation on their job performance—Results of empirical research. Central European Business Review, 8(5), 54–68. https://doi.org/10.18267/j.cebr.224
Campos Cornejo, L. L., Jaimes Campos, M. Á., Villavicencio Guardia, M. del C., Sánchez-Chero, L., & Lemos Agüero, C. J. (2023). Motivación laboral y estrategias de afrontamiento al estrés en docentes universitarios. Revista de Ciencias Sociales. https://doi.org/10.31876/rcs.v29i.40468
Chmielewska, M., Stokwiszewski, J., Filip, J., & Hermanowski, T. (2020). Motivation factors affecting the job attitude of medical doctors and the organizational performance of public hospitals in Warsaw, Poland. BMC Health Services Research, 20(1), 701. https://doi.org/10.1186/s12913-020-05573-z
Choi, K., Fang, M., & Khatter, A. (2022). What motivates employees to work in the hotel industry?: Quarantine hotel employees’ perspectives. Journal of Hospitality and Tourism Management, 53, 96–99. https://doi.org/10.1016/j.jhtm.2022.09.004
Daneshkohan, A., Zarei, E., Mansouri, T., Maajani, K., Ghasemi, M. S., y Rezaeian, M. (2014). Factors Affecting Job Motivation among Health Workers: A Study From Iran. Global Journal of Health Science, 7(3), p153. https://doi.org/10.5539/gjhs.v7n3p153
Dwivedula, R. (2025). Why Is Generation Z Motivated at Work? A Qualitative Exploration. Global Business and Organizational Excellence, 44(3), 38-49. https://doi.org/10.1002/joe.22273
Fiorini, L. A., y Sammut, D. (2024). The relationship between employee motivation and work performance in a manufacturing and retail foodservice organisation. Journal of Foodservice Business Research, 27(6), 930-950. https://doi.org/10.1080/15378020.2023.2214069
Forson, J. A., Ofosu-Dwamena, E., Opoku, R. A., y Adjavon, S. E. (2021). Employee motivation and job performance: A study of basic school teachers in Ghana. Future Business Journal, 7(1), 30. https://doi.org/10.1186/s43093-021-00077-6
Gallo, P., Mihalcova, B., y Balogova, B. (2023). Work Motivation of Social Workers in the Context of Management Innovations. Marketing and Management of Innovations, 14(1), 55-63. https://doi.org/10.21272/mmi.2023.1-05
Ganguli, R., y Padhy, S. C. (2023). Moderating Effect of Demographic Factors on the Relationship Between Work Motivation and Employee Retention of Gen Z. NMIMS Management Review, 31(2), 145-156. https://doi.org/10.1177/09711023231197819
Gelard, P., y Rezaei, S. (2016). The Relationship between Job Motivation, Compensation Satisfaction and Job Satisfaction in Employees of Tax Administration – A Case Study in Tehran. Asian Social Science, 12(2), 165. https://doi.org/10.5539/ass.v12n2p165
Giamos, D., Shkoler, O., Tziner, A., Vasiliu, C., y Shertzer, Y. (2023). Work motivation in three-way interaction with organizational justice across four different managerial positions. Journal of Advances in Management Research, 20(3), 513-538. https://doi.org/10.1108/JAMR-09-2022-0195
Hashiguchi, N., Sengoku, S., Kubota, Y., Kitahara, S., Lim, Y., y Kodama, K. (2020). Age-Dependent Influence of Intrinsic and Extrinsic Motivations on Construction Worker Performance. International Journal of Environmental Research and Public Health, 18(1), 111. https://doi.org/10.3390/ijerph18010111
Ju, C. (2020). Work motivation of safety professionals: A person-centred approach. Safety Science, 127, 104697. https://doi.org/10.1016/j.ssci.2020.104697
Kashfi, S. M., Moradi, A., Rakhshani, T., y Motlagh, Z. (2019). The Relationship between Job Motivation and Job Performance of auxiliary nurses, Shoush, Iran. Journal of Health Sciences & Surveillance System, 7(3). https://doi.org/10.30476/jhsss.2020.84811.1043
Kiem, P. V., Anh, N. N., y Quynh, V. T. N. (2024). Factors influencing employees’ job motivation: A case study of small and medium logistics enterprises in Vietnam. International Journal of Innovative Research and Scientific Studies, 7(4), 1738-1746. https://doi.org/10.53894/ijirss.v7i4.3484
Kovačević, M., Blagojević, S., y Kuzmanović, B. (2020). Sustainability of the Motivation Policy Model for Employees in State Administration. Sustainability, 12(19), 7974. https://doi.org/10.3390/su12197974
Loumová, V., Košíková, M., Seman, R., Schneider, A., y Matijová, M. (2020). Examining Differences in Work Motivation in the Slovak Republic: Implications for Managing Encouragement. Polish Journal of Management Studies, 21(2), 223-239. https://doi.org/10.17512/pjms.2020.21.2.16
Mahmoud, A. B., Fuxman, L., Mohr, I., Reisel, W. D., y Grigoriou, N. (2021). “We aren’t your reincarnation!” workplace motivation across X, Y and Z generations. International Journal of Manpower, 42(1), 193-209. https://doi.org/10.1108/IJM-09-2019-0448
Mahmud, I., Siddiqua, S., Akhter, I., Sarker, M., Theobald, S., y Rashid, S. F. (2023). Factors affecting motivation of close-to-community sexual and reproductive health workers in low-income urban settlements in Bangladesh: A qualitative study. PLOS ONE, 18(1), e0279110. https://doi.org/10.1371/journal.pone.0279110
Martha y Efstathios. (2019). Factors Affecting Motivation in the Public Sector under the Context of Self-Determination Theory and Public Service Motivation: The Case of the Hellenic Agricultural Insurance Organization (H.A.I.O.). International Journal of Economics and Business Administration, VII(Issue 4), 112-135. https://doi.org/10.35808/ijeba/335
Morkevičiūtė, M., y Endriulaitienė, A. (2023). Motivational background of work addiction: The role of perceived demanding organizational conditions. Baltic Journal of Management, 18(2), 190-206. https://doi.org/10.1108/BJM-02-2022-0051
Mura, L., Hajduova, Z., Smorada, M., y Jakubova, Z. (2021). Employee motivation and job satisfaction in family-owned businesses. Problems and Perspectives in Management, 19(4), 495-507. https://doi.org/10.21511/ppm.19(4).2021.40
Negussie, B. B., y Oliksa, G. B. (2020). Factors influence nurses’ job motivation at governmental health institutions of Jimma Town, South-west Ethiopia. International Journal of Africa Nursing Sciences, 13, 100253. https://doi.org/10.1016/j.ijans.2020.100253
NGUYEN, H. T., NGUYEN, N. D., y TRAN, B. V. (2020). Factors Associated with Middle Managers’ Work Motivation: Evidence from SMEs in Vietnam. The Journal of Asian Finance, Economics and Business, 7(11), 1009-1019. https://doi.org/10.13106/JAFEB.2020.VOL7.NO11.1009
Nientied, P., y Toska, M. (2019). Motivation of Knowledge Workers – the Case of Albania. Organizacija, 52(1), 33-44. https://doi.org/10.2478/orga-2019-0004
PANCASILA, I., HARYONO, S., y SULISTYO, B. A. (2020). Effects of Work Motivation and Leadership toward Work Satisfaction and Employee Performance: Evidence from Indonesia. The Journal of Asian Finance, Economics and Business, 7(6), 387-397. https://doi.org/10.13106/JAFEB.2020.VOL7.NO6.387
Parashakti, R. D. (2018). Motivation of work and organizational culture on employees’ performance. European Research Studies Journal, 253-264. https://doi.org/10.35808/ersj/1400
Pham, H. V., y Nguyen, H. T. H. (2020). The effect of motivation and hygiene factors on employees’ work motivation in textile and apparel enterprises. Management Science Letters, 2837-2844. https://doi.org/10.5267/j.msl.2020.4.025
PHAN, P. T., PHAM, C. P., TRAN, N. T. Q., LE, H. T. T., NGUYEN, H. T. H., y NGUYEN, Q. L. H. T. T. (2020). Factors Affecting the Work Motivation of the Construction Project Manager. The Journal of Asian Finance, Economics and Business, 7(12), 1035-1043. https://doi.org/10.13106/JAFEB.2020.VOL7.NO12.1035
Quispe Gonzales, G. C., Durán Herrera, V. H., Benites Aliaga, A. A., y Bringas Rios, V. Y. (2023). Motivación laboral en pymes del sector construcción, Lima. Revista Venezolana de Gerencia, 28(101), 113-125. https://doi.org/10.52080/rvgluz.28.101.8
Ren, F., Zhang, Q., y Wei, X. (2021). Work Autonomous and Controlled Motivation on Chinese Employees’ Work Performance and Innovative Work Behaviour: The Moderating Role of Financial Stress. Frontiers in Psychology, 12, 676063. https://doi.org/10.3389/fpsyg.2021.676063
Renard, M., y Snelgar, R. J. (2018). Can non-profit employees’ internal desires to work be quantified? Validating the Intrinsic Work Motivation Scale. South African Journal of Psychology, 48(1), 48-60. https://doi.org/10.1177/0081246317704125
Salsabilla, N., Puspitasari, P., Haqi, D. N., Rofiq, A., y Wulandari, R. D. (2022). Analysis of Work Motivation and Work Discipline of Employee at Wiyung Sejahtera Hospital Surabaya. The Indonesian Journal of Public Health, 17(1), 95-105. https://doi.org/10.20473/ijph.v17i1.2022.95-105
Sheikhbardsiri, H., Khademipour, G., Nekoei-Moghadam, M., y Aminizadeh, M. (2018). Motivation of the nurses in pre-hospital emergency and educational hospitals emergency in the southeast of Iran. The International Journal of Health Planning and Management, 33(1), 255-264. https://doi.org/10.1002/hpm.2455
Simona Cătălina, Ștefana, Popa, Ștefan C., y Cătălina Florentina, C. (2020). Implications of Maslow’s Hierarchy of Needs Theory on Healthcare Employees’ Performance. Transylvanian Review of Administrative Sciences, (59E), 124-143. https://doi.org/10.24193/tras.59E.7
Siverbo, S. (2023). Verbal rewards and public managers’ autonomous motivation. Financial Accountability & Management, 39(3), 534-553. https://doi.org/10.1111/faam.12362
Taris, T. W., Van Beek, I., y Schaufeli, W. B. (2020). The Motivational Make-Up of Workaholism and Work Engagement: A Longitudinal Study on Need Satisfaction, Motivation, and Heavy Work Investment. Frontiers in Psychology, 11, 1419. https://doi.org/10.3389/fpsyg.2020.01419
Tegegne, E., Deml, Y. A., Yirdaw, G., y Bewket, Y. (2024). Work motivation and factors associated with it among health professionals in Debre Markos Comprehensive Specialized Hospital. Scientific Reports, 14(1), 2381. https://doi.org/10.1038/s41598-024-52409-5
Van Yperen, N. W., Wörtler, B., y De Jonge, K. M. M. (2016). Workers’ intrinsic work motivation when job demands are high: The role of need for autonomy and perceived opportunity for blended working. Computers in Human Behavior, 60, 179-184. https://doi.org/10.1016/j.chb.2016.02.068
Vargas-Hernández, J. G., y Arreola-Enríquez, J. A. (2017). The Motivation of Collaborators in Family Micro Companies: Cybercafé. RAM. Revista de Administração Mackenzie, 18(6), 149-176. https://doi.org/10.1590/1678-69712017/administracao.v18n6p149-176
Vasilenko, O. A. (2019). Work Motivation of Staff as a Factor in Improving Financial Performance of a Commercial Enterprise. Finance: Theory and Practice, 23(3), 64-81. https://doi.org/10.26794/2587-5671-2019-23-3-64-81
Verulava, T., Barkalaia, T., y Chiladze, G. (2025). Work Motivation and Job Satisfaction among Primary Healthcare Workers in Georgia. Hospital Topics, 103(3), 205-213. https://doi.org/10.1080/00185868.2024.2383909
Wajda, A., y Janus, E. (2020). Work motivating and demotivating factors in the perspective of occupational therapists. Advances in Rehabilitation, 34(3), 29-36. https://doi.org/10.5114/areh.2020.98642
Wang, Z., y Panaccio, A. (2022). A Longitudinal Investigation of the Changes in Work Motivation and Employees’ Psychological Health. Administrative Sciences, 12(4), 193. https://doi.org/10.3390/admsci12040193
Wibisono, C., Nurhatisyah, N., y Gustiawan, F. (2018). Work motivation and leadership on the performance of employees as predictors of organizational culture in broadcasting commission of FIAU islands province, Indonesia. Management Science Letters, 247-258. https://doi.org/10.5267/j.msl.2018.4.026
Descargas
Publicado
Número
Sección
Licencia
Derechos de autor 2026 RACS
Esta obra está bajo una licencia internacional Creative Commons Atribución 4.0.
Los autores que publican en esta revista aceptan los siguientes términos:
a. Los autores conservan los derechos de autor y conceden a la revista el derecho de publicación con la obra, simultáneamente licenciada bajo una licencia de Creative Commons que permite a otros compartir el trabajo con un reconocimiento de la autoría del trabajo y la publicación inicial en esta revista.
b. Los autores pueden celebrar acuerdos contractuales adicionales separados para la distribución no exclusiva de la versión publicada de la obra de la revista (por ejemplo, publicarla en un repositorio institucional o publicarla en un libro), con un reconocimiento de su publicación inicial en esta revista.
c. Se permite y anima a los autores a publicar su trabajo en línea (por ejemplo, en repositorios institucionales o en su sitio web) antes y durante el proceso de presentación, ya que puede conducir a intercambios productivos, así como una mayor citación del trabajo publicado (ver efecto del acceso abierto).
